Certified Pharmacy Technician Rx Call Center
Req. ID: 139994BR
Business Area: CVS Caremark
Location: RI - Cumberland
Job Category: Customer Service, Pharmacy Technician
Clinical Licensure Required : Pharmacy Technician
Job Type: Full Time
Work as part of the Retail Pharmacy Customer Care Center team to ensure that each customer has a positive service experience with CVS/pharmacy. Deliver prepared scripting describing CVS/pharmacy services, in order to persuade customers on program enrollment. Ensure the delivery of outstanding customer service in alignment with standard operating procedures.
Ability to become licensed in RI and MA in accordance with Board of Pharmacy regulations. National Certification through the PTCB. Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone. Practical application of knowledge of pharmacy and call center processes and procedures. Delivers through the execution of responsiveness, reliability and professional impression. Proficient to advanced PC skills required including MS Windows-based applications. Flexibility in work schedule is required. Ability to complete all required training programs.
Previous CPhT experience in a retail or hospital setting preferred. Call Center experience is highly desired with a focus on excellence in service delivery.
Verifiable High School diploma or GED is required.
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.